Please Note: Call Alderfer Glass Co. first – we can help! Pennsylvania and Federal insurance claim law allows you to choose the auto glass shop of your choice. If you have any concerns and/or questions regarding an auto glass job or insurance claim please call ALDERFER GLASS CO. at 1-877-267-GLASS to speak personally with an auto glass representative.
Q. Does My Insurance Provide Glass Damage Coverage?
Q. Is Alderfer Glass Co. a "Participating Vendor" and what is Insurance Steering?
Q. Do I Need an Appointment?
Alderfer Glass Co. has waiting areas at all 4 store locations for easy in-shop appointments and has Wi-Fi access in all 4 stores. Most stores are located within easy walking distance of restaurants and activities. Mobile service is offered at all 4 stores as well.
Q. What About Payment?
Q. Will My Insurance Rates Rise?
Q. Does Insurance Cover Windshield Repairs?
Q. Do you Use High Quality Replacement Glass?
Q. Why insist on OEM or OE Equivalent Glass?
OEM glass is sourced directly from your automobile manufacturer and is a perfect match to the glass originally in your vehicle. ALDERFER GLASS CO. has access to OEM parts from all manufacturers and can install at your request. Typical replacements are done with OE equivalent parts from manufacturers like PPG and Pillkington. OE equivalent parts are made using the same quality control and tooling as original windshields and have greater consistency in shape and color. These manufacturers produce windshields for use in automotive assembly for domestic and foreign automakers, and in some cases these manufacturers made the original windshield for the vehicle.
Visual clarity is maximized and optical distortion is minimized when compared to aftermarket only parts. Some of our national competitors make their own glass and offer bargain prices – but their parts will never be found in a new vehicle. Price for OE equivalent parts is only marginally higher, but the success rate on warranty claims and customer satisfaction is significantly elevated. Dozens of companies make aftermarket auto glass but only a few are OE equivalent – insist on proper parts for a successful replacement in your vehicle.
Q. What is a "Full-Cut" Installation and Why Should I Care?
“Full-Cut” installation method refers to how a technician removes your old windshield and urethane system. In this method all glass and urethane (windshield glue) is removed down to the bare metal of the auto body and a new primer is applied before installation of the new glass – this is how your windshield was originally installed at the factory. The primer is especially important – without this any marks left on the body of your vehicle will rust hidden from your view until it is too late.
Compare this to a “Close-Cut” method used by our competitors whereby they remove only the windshield and apply urethane directly onto the old urethane. This may save time but can be more risky, potentially cause rust issues and be prone to leaks. It may also compromise the safety of your vehicle if done incorrectly. ALDERFER GLASS CO. technicians are instructed to use only a “Full-Cut” method to remove any urethane adhered parts on a vehicle.